Social Worker (Caregiver Support Coordinator)

Employment Type

: Full-Time


: Miscellaneous

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NOTE: There are a total of 5 vacancies for this vacancy announcement, 4 of which will be filled at the Sacramento VA Medical Center at Mather, CA and 1 which will filled at the Martinez VA Outpatient Clinic in Martinez, CA. This announcement is open until filled. The initial cut-off date will be Thursday, March 12, 2020 and then every two weeks after that until all the positions are filled.

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The Caregiver Support Coordinator (CSC) is a Senior Social Worker whose primary responsibilities are to provide clinical services, program development, community outreach, resource development, continuous quality improvement activities, and evaluation/consultation and patient/staff education on care giving issues. The CSC is administratively responsible for the clinical programming and daily operation of the program, as well as managing data related to the program.

The Caregiver Support Coordinator develops and implements the Caregiver Support program specific to his/her area of assignment and insures compliance and collaboration with the greater NCHCS and the Veterans Administration Central Office caregiver support program initiatives.

The incumbent participates in direct patient/caregiver contacts to identify caregiver stress, assess caregiver burden and the development and application of directed clinical treatment interventions.

The incumbent conducts individual and family clinical interventions to facilitate the identification of caregiver stress, psychiatric illness, emotional distress and social needs as treatment issues. Professional judgement, including the knowledge of normal and abnormal behavior, is an inherent competency applied in daily interactions with veterans and their caregivers.

The incumbent provides referrals to VA medical and mental health treatment, and other VA services including VA benefits, as well as community-based social services and other non-VA entitlement programs. If appropriate, the incumbent provides referrals or consults, or in some cases direct admission of the veterans to other VA programs including the Community Residential Care Program, Respite Program, Community Health Care Coordination Program or Community Nursing Home Program.

The incumbent serves as the major consultant for information on negotiating the complex processes the veteran and family may encounter when interacting with government and community agencies.

As a Senior Social Worker, the incumbent stays abreast of current federal and state legislation directed at assisting caregivers to continue to provide caregiving in an environment that is safe for both themselves and the patient. The incumbent will maintain a knowledge base of current theory and treatment modalities by reading professional journals, attending conferences, clinic seminars and teleconferences, and materials distributed through VA and private sector sources.

The CSC will collaborate with the patient care medical home medicine and geriatric primary care clinicians to provide patient and staff education on caregiver issues. Coordination will include hands-on support group work involvement, and training of patient home care clinical social work staff in the development and facilitation of such groups.

The CSC will develop a library of caregiver support information material for distribution through the various inpatient/outpatient and specialty clinic settings. Educational material must be specific to the age group serviced in the clinic, i.e. Alzheimer's disease and Parkinson disease in the general and geriatric settings and PTSD and TBI information in the general, OEF/OIF, post deployment and Polytrauma Center settings.

The Caregiver Support Coordinator will develop and update a NCHCS Caregiver educational resource library which is available both on-line and SharePoint accessible, pertinent to both clinicians and caregivers alike.

The CSC in collaboration with the OEF/OIF Program, Polytrauma Center and post deployment clinical staff will establish a caregiver support protocol (resources, education and training) sensitive to the issues of the caregivers who are providing care to all returning veterans.

DRIVER'S LICENSE: A current, valid driver's license is highly recommended for this vacancy.

Work Schedule: Monday - Friday; 8:00am - 4:30pm
Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process
  • Qualifications

    Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

    To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/31/2020.

  • United States Citizenship : Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English language proficiency: Must be proficient in spoken and written English
  • Education: Must have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to to verify that the social work degree meets accreditation standards for a master of social work . (COPIES OF TRANSCRIPTS MUST BE SUBMITTED WITH APPLICATION)
  • Licensure : Senior social workers must be licensed or certified by a state at the advanced practice level which included an advanced generalist or clinical examination, unless they are grandfathered by the state in which they are licensed to practice at the advanced practice level (except for licenses issued in California, which administers its own clinical examination for advanced practice) and they must be able to provide supervision for licensure. (COPIES OF LICENSE AND CERTIFICATION MUST BE SUBMITTED WITH APPLICATION)

  • Grade Determinations :

    Social Worker (Program Coordinator), GS-12

    Experience and Education . Must have at least two years of experience post advanced practice clinical licensure and should be in a specialized area of social work practice of which, one year must be equivalent to the GS-11 grade level. Senior social workers have experience that demonstrates possession of advanced practice skills and judgment. Senior social workers are experts in their specialized area of practice. Senior social workers may have certification or other post-masters training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship or equivalent supervised professional experience in a specialty.

    Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level and must be able to provide supervision for licensure.

    Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:

    (a) Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring.

    (b) Knowledge and ability to write policies, procedures, and/or practice guidelines for the program.

    (c) Ability to supervise multidisciplinary staff assigned to the program.

    (d) Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s).

    (e) Ability to provide training, orientation, and guidance within clinical practice.


    References : VA Handbook 5005, Part II, Appendix G39, Social Worker, available in the local Human Resources Office.

    Physical Requirements: Light lifting, under 15 pounds; Light carrying, under 15 pounds; Operation of crane, truck, tractor, or motor vehicle; Travel to various sites. Environmental Factors: Outside and inside; Working closely with others; Working alone.


    IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

    Additional information

    This job opportunity announcement may be used to fill additional vacancies.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This position is in the Excepted Service and does not confer competitive status.

    VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

    If you are unable to apply online view the following link for information regarding an Alternate Application.

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    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

    NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will recommend grade and HR will determine step in accordance with policy.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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    Background checks and security clearance

    Security clearance


    Drug test required


    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process


    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

  • License
  • Resume
  • Transcript

  • VA Form 10-2850c Application for Associated Health Occupations can be found at:

    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • License
  • 10-2850c 'Applications for Associated Health Occupations'
  • Professional Certification
  • Resume
  • SF-15
  • Transcript

  • Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 'Application for 10 Point Veteran Preference' with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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